Een fonkelende website voor het jaarverslag en flitsend webcareteam dat je helpt met de aanvraag van je nieuwe paspoort. Gemeenten maken gretig gebruik van allerlei snufjes om ‘t de hippe burger naar de zin te maken. Ontnuchterend nieuws van de vers gepromoveerde dr. Bram Faber: er is niks mis met het aloude pdf’je. En trouwens, ook over hun socialmediastrategie moeten de lokale overheden zich nog eens achter de oren krabben…
This study addresses and compares the adoption rate of three technologies by Dutch municipalities: the adoption of websites between 1994 and 2000, the adoption of Twitter between 2008 and 2018, and the adoption of YouTube between 2006 and 2018. It analyses the municipal adoption curves of websites, Twitter, and YouTube, relating to DOI theory. Survival analysis is conducted of Twitter and YouTube adoption by municipalities, assessing the relationship between technology adoption and organizational and environmental factors. Additional survival analysis is conducted of the relationship between municipal adoption, media coverage of the technology, and user engagement with the technology. Media coverage appears to be a strong predictor for municipal adoption of websites, Twitter, and YouTube, as well as the level of user engagement. Twitter was adopted the fastest by municipalities, followed at a greater distance by website and YouTube adoption. Other findings include that municipalities already using YouTube were quicker to adopt Twitter, but not the other way around. Recently amalgamated municipalities were slower to adopt Twitter, as well as municipalities with a relatively larger presence of IT professionals.
Vandaag werd een artikel van mijn hand gepubliceerd in het internationale tijdschrift Digital Government: Research & Practice. Je vindt het artikel (open access) via deze link.
Downloading the financial plans of the College of B&W, applying for a passport online, or asking a question about your parking permit via Twitter. These are all examples of how we can come into contact with local governments, and how governments facilitate this contact digitally. Developments in information and communications technology (ICT) have permeated most of the contact between government and citizens. But to what extent are municipalities succeeding in creating public value through the adoption of so-called e-government? And is this development linear, with municipalities slowly but steadily creating optimal public value, or might it be more complicated than that? This dissertation attempts to address these questions and focuses on three areas of ICT adoption: (1) Information. All municipalities offer general information online. However, there are different views on the form in which that information is presented. For example, Municipality A may make the annual report available as a simple PDF file, while Municipality B offers the annual report in a stand-alone online dashboard. (2) Transaction. At municipality A you still have to print and fill in the form yourself for your passport application, while at municipality B the application process can be arranged entirely in a digital portal. (3) Participation. Municipality A immediately answers questions about parking permits on Twitter, while Municipality B is more concerned with sharing pictures on Instagram. The empirical chapters examine the effectiveness of the chosen form of ICT adoption and use, together with explanations for the differences in the realm of the demographic, socio-economic, institutional, political, and technological context.
Onlangs verdedigde ik mijn proefschrift. Het volledige stuk is vrij toegankelijk online beschikbaar via deze link.