Today I presented the co-authored paper Keeping in Touch with Citizens Online: Social Media Usage in Local Government 10th International EIASM Public Sector Conference in Lund, Sweden. Visit here for more details.
In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the Internet for service delivery is seen as an important element of e-government. Based on 2014–2016 panel data for all Dutch municipalities, we show that there is a large variety among the municipalities in the extent to which they offer their service delivery digitally. By exploring the factors that may explain the differences among the municipalities, some trends can be discerned. Most notably is the strong relationship of e-government adoption with demographic characteristics, such as population, population density and both older age and younger age groups. Remarkably, we did not find an influence of education and income. Finally, we did not observe a relation between municipal allocated costs and level of e-maturity, hereby leaving the question open if and how e-government can lead to cost reductions.
Read the article here.
Vandaag verscheen het artikel ‘Meer inzicht in publiek geld is basis voor vertrouwen’ op Platform Overheid. Je kunt het artikel hier raadplegen.
Vandaag verscheen de eerste rapportage over Innovatie in Publieke Verantwoording. Lees hier het nieuwsbericht.
The field of public sector reporting is moving from vertical to horizontal accountability: from hierarchical relationships that mediate between public organisations and citizens to directly disclosing available information. IT developments play an important role in innovative forms of reporting that respond to the growing importance of horizontal accountability.
This paper provides an overview of some of the most important initiatives on the plane of reporting innovations, such as gov.uk and OpenSpending, as well as recent examples in the Netherlands. The examples underline the importance of horizontal accountability forms, as well as the significance of ‘horizontal integration’: the idea that systems are fully integrated across different functions. However, issues of interoperability, security, and information architecture persist, often pared with the lack of authority to coerce (cross-sectoral) reporting changes. The paper concludes with a discussion of how these initiatives can aid further improvement in public accountability. We argue that the new forms of reporting do not only influence the question how reporting is composed, but that they also affect what is reported and for whom the reporting is compiled.